Privacy Policy

1. Introduction

AXS Rehab - Addiction Treatment & Behavioral Health ("AXS Rehab," "we," "us," or "our") is committed to protecting the privacy of all individuals who interact with our facility, website, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at axsrehab.com or engage with our addiction treatment programs.

AXS Rehab is a licensed addiction treatment center located at 398 Main St, Placerville, CA 95667. We provide evidence-based care including medical detox, residential treatment, outpatient programs, and dual diagnosis treatment. Your trust is essential to the therapeutic relationship, and we take our obligation to protect your information seriously.

By accessing our website or utilizing our services, you acknowledge that you have read and understand this Privacy Policy. If you have any questions, please contact us at (209) 207-6939 or [email protected].

2. Information We Collect

We may collect the following categories of information depending on how you interact with AXS Rehab:

2.1 Personal Information

When you contact us, submit a form, or begin the admissions process, we may collect:

• Full name, date of birth, and gender
• Mailing address, phone number, and email address
• Emergency contact information
• Insurance and billing information
• Government-issued identification details

2.2 Health Information

As a licensed treatment facility, we collect health-related information necessary for providing care, including:

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health diagnoses and assessments
• Prescription and medication information
• Treatment plans, progress notes, and discharge summaries

2.3 Usage Data

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website or search terms used
• Device type and screen resolution

2.4 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For details on how we use cookies, please see Section 6 of this policy.

3. How We Use Your Information

AXS Rehab - Addiction Treatment & Behavioral Health uses the information we collect for the following purposes:

3.1 Treatment and Care

• Evaluating your eligibility for our treatment programs
• Developing and administering individualized treatment plans
• Coordinating care with physicians, therapists, and other healthcare providers
• Processing insurance verification and claims

3.2 Communication

• Responding to inquiries submitted via our website, phone, or email
• Providing appointment reminders and treatment-related updates
• Sending follow-up and aftercare information (with your consent)

3.3 Website Improvement

• Analyzing website traffic and usage patterns to improve content and functionality
• Ensuring the technical performance and security of our website
• Personalizing user experience based on aggregate data

3.4 Legal and Regulatory Compliance

• Complying with federal and state laws, including HIPAA and California privacy regulations
• Responding to lawful requests from regulatory agencies and law enforcement
• Maintaining records as required by applicable licensing and accreditation standards

4. HIPAA Compliance

AXS Rehab - Addiction Treatment & Behavioral Health operates in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, including the HIPAA Privacy Rule and HIPAA Security Rule. We maintain rigorous standards to protect your Protected Health Information (PHI).

4.1 Protected Health Information (PHI)

PHI includes any individually identifiable health information that we create, receive, maintain, or transmit in the course of providing treatment. This encompasses medical records, treatment histories, billing information linked to health data, and any other information that could be used to identify you in connection with your healthcare.

4.2 42 CFR Part 2 — Substance Use Disorder Records

In addition to HIPAA, substance use disorder treatment records maintained by AXS Rehab are protected under the federal regulation 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). This regulation imposes additional restrictions on the disclosure of records related to substance use disorder treatment. Specifically:

• Your substance use disorder treatment records cannot be disclosed without your prior written consent, except in limited circumstances defined by law (e.g., medical emergencies, qualified audits, court orders meeting specific legal criteria).
• Information disclosed with your consent may not be re-disclosed by the recipient without your additional written authorization, unless otherwise permitted by law.
• Violations of 42 CFR Part 2 may be reported to the appropriate authorities and are subject to criminal penalties.

4.3 Patient Rights Under HIPAA

As a patient of AXS Rehab, you have the following rights regarding your PHI:

• Right to Access: You may request access to your medical records and obtain copies of your PHI.
• Right to Amend: You may request corrections to your PHI if you believe it is inaccurate or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations.
• Right to Confidential Communications: You may request that we communicate with you at a specific address or by a specific method.
• Right to a Copy of This Policy: You may request a paper copy of this Privacy Policy at any time.

To exercise any of these rights, please contact our Privacy Officer at [email protected] or call (209) 207-6939.

5. Information Sharing

AXS Rehab - Addiction Treatment & Behavioral Health does not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:

5.1 With Your Consent

We may share your information with third parties when you have provided explicit written consent. This may include sharing treatment records with other healthcare providers, family members you designate, or insurance companies for claims processing.

5.2 Treatment, Payment, and Healthcare Operations

As permitted under HIPAA, we may share PHI as necessary for your treatment (e.g., coordinating care with specialists), for payment (e.g., submitting claims to your insurance provider), and for healthcare operations (e.g., quality improvement activities and staff training).

5.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting business functions. These providers are contractually obligated to protect your information and may only use it for the purposes specified by AXS Rehab.

5.4 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with a court order, subpoena, or legal process
• Reporting to public health authorities as required by law
• Responding to law enforcement requests that meet legal standards
• Preventing or mitigating a serious and imminent threat to health or safety
• Reporting suspected abuse, neglect, or domestic violence as mandated by California law

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a functional, personalized experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as page navigation and form submissions. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We may use services such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and settings to improve your browsing experience on return visits.

6.2 Opting Out of Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality of our website. Additionally, you may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Please note that our website does not currently respond to "Do Not Track" signals from web browsers. However, we honor your cookie preferences as set through your browser.

7. Your Rights

Depending on your jurisdiction, you may have additional rights regarding the personal information we hold about you.

7.1 General Rights

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of receiving non-essential communications by contacting us or using the unsubscribe mechanism in any marketing email.

7.2 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights, including:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: AXS Rehab does not sell personal information. However, you have the right to direct us not to sell your personal information if our practices change in the future.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different service quality or pricing based on your exercise of privacy rights.

To submit a CCPA request, contact us at [email protected] or call (209) 207-6939. We will verify your identity before fulfilling any request and respond within 45 days as required by law.

7.3 California Confidentiality of Medical Information Act (CMIA)

As a healthcare provider operating in California, AXS Rehab also complies with the Confidentiality of Medical Information Act (CMIA), which imposes additional restrictions on the disclosure of medical information beyond those required by HIPAA. Under the CMIA, we will not share your medical information without your written authorization, except as specifically permitted by California law.

8. Data Security

AXS Rehab - Addiction Treatment & Behavioral Health implements comprehensive administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure.

8.1 Technical Safeguards

• Encryption of data in transit (TLS/SSL) and at rest
• Firewalls, intrusion detection systems, and regular security assessments
• Secure access controls with multi-factor authentication for authorized personnel
• Regular software updates and vulnerability patching

8.2 Administrative Safeguards

• Mandatory HIPAA and privacy training for all staff members
• Role-based access controls limiting information access to authorized personnel on a need-to-know basis
• Designated Privacy Officer responsible for overseeing compliance
• Documented policies and procedures for data handling and breach response

8.3 Physical Safeguards

• Secure facilities with restricted access to areas where records are stored
• Secure disposal of paper records through shredding
• Visitor access controls and security monitoring at our Placerville facility

While we employ industry-standard measures to protect your data, no method of transmission or storage is completely secure. In the event of a data breach affecting your information, we will notify you and the appropriate authorities as required by HIPAA, California law, and any other applicable regulations.

9. Children's Privacy

AXS Rehab - Addiction Treatment & Behavioral Health does not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian. Our treatment programs for minors require the active involvement and written consent of a parent or legal guardian throughout the admissions and treatment process.

If we become aware that we have inadvertently collected personal information from a minor without proper parental consent, we will take immediate steps to delete that information from our records. If you believe that a minor's information has been submitted to us without proper consent, please contact us at [email protected] or (209) 207-6939.

10. Changes to This Policy

AXS Rehab - Addiction Treatment & Behavioral Health reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised policy on our website at axsrehab.com/privacy.html
• Notify current patients of material changes through direct communication when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our website or services after any modifications constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact our Privacy Officer:

This Privacy Policy was last updated on February 22, 2026.